Shipping policy

Shipping Policy

Last updated: 12 September 2026

At Walk & Walk, we aim to make your shopping experience simple, reliable and transparent. This Shipping Policy explains how we process and deliver orders placed through our website.

Website: www.walkandwalk.shop
Email: customer.walkandwalk@gmail.com
Phone: +44-7960686570
Address: 25A Woodstock Road, Wembley, HA0 4HJ, United Kingdom

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, we will begin processing your order.

Orders are normally processed within 1–2 working days, excluding weekends and UK public holidays.

During busy periods, promotional events or circumstances outside our reasonable control, processing may take longer. If there is a significant delay, we will endeavour to contact you using the contact details provided with your order.

2. UK Delivery

We currently offer delivery within the United Kingdom.

Standard UK Delivery

Estimated delivery time: 2–5 working days after your order has been processed.

The estimated delivery period shown at checkout will apply to your particular order where provided.

Delivery times are estimates rather than guaranteed delivery dates unless we have expressly agreed a specific delivery date with you.

We will provide delivery information and applicable delivery costs before you complete your purchase, as required for online sales.

3. Delivery Confirmation & Tracking

Where tracking is available, we will provide your tracking information by email once your order has been dispatched.

You can use the tracking information supplied by the delivery carrier to follow the progress of your parcel.

Please ensure that your delivery address and contact details are correct when placing your order.

Walk & Walk is not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer.

4. Delivery Delays

Although we aim to deliver within the estimated delivery period, delivery can occasionally be delayed because of circumstances outside our reasonable control, including:

Severe weather
Postal or courier disruptions
Public holidays
Operational delays
Incorrect or incomplete address information
Events outside our reasonable control

If your order is delayed, please contact us at:

Email: customer.walkandwalk@gmail.com
Phone: +44-7960686570

Unless another delivery period has been agreed with you, UK consumer law generally requires goods to be delivered without undue delay and, in any event, within 30 days of the contract being entered into.

5. Failed Delivery

If a delivery attempt is unsuccessful, the delivery carrier may:

Make another delivery attempt;
Leave instructions for collection;
Hold the parcel at a designated collection location; or
Return the parcel to us.

Please follow the carrier's instructions provided with the delivery notification.

If your parcel is returned to us because an incorrect address was supplied or the delivery was not completed after the carrier's reasonable attempts, please contact us at customer.walkandwalk@gmail.com so that we can discuss the available options.

6. Lost or Missing Parcels

If your order appears to have been delivered but you cannot locate it, please contact us as soon as possible.

We may ask you to:

Check around your property;
Check with household members or neighbours;
Check any delivery instructions;
Review the carrier's tracking information; and
Contact the carrier where appropriate.

We will investigate delivery issues with the relevant delivery provider where necessary.

Nothing in this Shipping Policy limits your statutory rights under UK consumer law.

7. Damaged Packages

Please inspect your parcel when you receive it.

If the package appears damaged, please contact us as soon as reasonably possible and provide photographs of the packaging and product where appropriate.

Please email:

customer.walkandwalk@gmail.com

with your order number and photographs so that we can investigate the issue.

8. Incorrect or Damaged Items

If you receive an item that is incorrect, faulty, damaged or not as described, please contact us promptly.

We will investigate the issue and provide an appropriate solution in accordance with your statutory consumer rights.

Customers have legal rights regarding goods that are faulty, not as described or not fit for purpose. These rights cannot be excluded by our policies.

9. Changes to Delivery Address

If you have entered an incorrect delivery address, please contact us as soon as possible at:

customer.walkandwalk@gmail.com

We will try to update the address before the order is dispatched.

Once an order has been dispatched, we may not be able to change the delivery address. In such circumstances, please contact the delivery carrier where possible.

10. Delivery & Cancellation Rights

When you purchase goods online from us, you generally have a statutory right to cancel your order within 14 days after receiving the goods, subject to applicable legal exceptions.

If you cancel under the statutory cancellation rules, you generally have a further 14 days to return the goods.

Where applicable, we will refund the standard delivery charge paid for the original order. If you selected a more expensive delivery option, we are generally only required to refund the cost of the least expensive standard delivery option offered.

Please see our Returns & Refunds Policy for full details.

11. Delivery Charges

Any applicable delivery charges will be clearly displayed during the checkout process before you complete your purchase.

The total delivery cost will be communicated to you before you place your order.

12. International Delivery

If we offer delivery outside the UK, delivery times and charges may vary depending on the destination.

International customers may be responsible for applicable:

Customs duties
Import taxes
Local taxes
Customs clearance charges

Any applicable charges imposed by the destination country are generally outside our control.

Where international delivery is available, the applicable delivery options and charges will be shown at checkout.

13. Delivery Address

Please make sure that the information provided at checkout is accurate, including:

Full name
House/building number
Street name
Town/City
Postcode
Contact telephone number

We cannot guarantee delivery where incorrect or incomplete information has been provided.

14. Contact Us

If you have any questions about your delivery or order, please contact us:

Walk & Walk
25A Woodstock Road
Wembley
HA0 4HJ
United Kingdom

Email: customer.walkandwalk@gmail.com
Phone: +44-7960686570

We aim to respond to customer enquiries as soon as reasonably possible.